We recently started into the design phase of a major remodeling project with a Bexley, Ohio homeowner. While we were discussing some details, they shared with me that they had spoken with 3 or 4 other contractors last summer and fall. They got “free estimates” from these companies but they felt something very critical was missing in the process. They then called us. They told me that while all of the companies were “nice”, it was our design/build way of approaching remodeling projects that made complete sense to them. It was the “ah ha” moment in which they discovered that we were providing what they didn’t know they had been looking for.