“Just as there are unscrupulous contractors striving for a homeowners business, there are those who are conscientious and concerned with the final results.” – Kathi Fleck, Renovate, Remodel… Relax
Just like with any business, customer service should always be a top priority. The remodeling industry is no different. In fact, customer service may be the most important thing when someone is trusting you to work on their home. Therefore you want to be sure that you find someone that you feel comfortable working with in every aspect of your project. You need to find the right personality to deal with when you’re remodeling your home.
Find Someone Who Listens to You
A common feeling for a homeowner is finding a contractor who doesn’t listen to your design ideas or the needs of your family. The right contractor will suggest options to help achieve your goals. If you feel you’re being forced to do something, ask why that particular option is important. It is also important to understand that your contractor may have already pre-selected products and materials they know and trust. They are responsible for delivering a great experience and to also provide lasting value to your project.
Trust Your Contractor
When it comes to choosing a contractor, it’s all a matter of trust. Many homeowners go into a contractor meeting with a sense of distrust, especially with all of the horror stories that some may hear from family and friends. But that’s not the way to go. Most contractors are honest, hard-working people. There are just always going to be a few bad apples, just as with anything else. But you should always give the contractors who are bidding for your job an honest chance. If something doesn’t feel right or sounds wrong, do your homework. If you find that your feelings are backed up, just move on to someone else.
Once you find someone you can trust, you want to be sure that they are going to get the job done in a manner that makes sense to you. Unfortunately, you can find the greatest contractor ever, but they can’t get the job done in the timeframe you desire. In most cases, a remodel needs to happen as quickly as possible, especially when it’s involving a main room of the home, such as the main bathroom or kitchen. A lot of top contractors who deal with big projects tend to be booked far in advance. So to find the best option, you’ll need to begin your search many months in advance. You really don’t want to find yourself only choosing a less desirable option based solely on availability.
There are other things you should always check before hiring anyone, as well. You can find someone who seems extremely nice, but the offers seem too good to be true. Usually if something seems too perfect, it probably isn’t. Doing your due diligence and checking insurance and references is always a good way to make sure you’re getting someone honest and legitimate. By references, this doesn’t just mean online reviews – which can be paid for by companies despite the fact that you’re not supposed to do so. You should find people that offer real references from real projects with proof that it was done as they say. By covering all your bases and feeling a connection with a contractor, you’ll find the right company for your home remodeling job.